Refund and Returns Policy

To be eligible for a return or refund, your item must be in the same condition as received—unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at Info@tohfatime.com. If your return request is approved, we will provide you with instructions on how and where to send your package. Please note that customers are responsible for shipping costs when returning items. Items sent back without prior return authorization will not be accepted.

If you have any questions about the return process, feel free to reach out to us at Info@tohfatime.com

Damages and Issues

Please inspect your order upon delivery and contact us right away if the item is defective, damaged, or if you received the wrong item. This will allow us to assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items

We cannot accept returns on products that have been damaged by the customer unless you can provide proof that the item was damaged upon arrival. Additionally, we cannot accept returns or exchanges on items purchased during sales (including seasonal sales like Summer, Winter, Autumn, Eid, Stock Clearance Sales, or items bought with discount codes).

Exchanges

The quickest way to get the item you want is to return the item you have. Once we approve your return, you can make a new purchase for the desired item. Please note that customers are responsible for shipping costs when returning items. Items sent back without prior return authorization will not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. shipping charges non refundable and the remaining balance will be issued to your preferred payment method. Please allow 3-12 days for your bank or credit card company to process and post the refund.